{"id":9813,"date":"2024-07-08T13:22:32","date_gmt":"2024-07-08T16:22:32","guid":{"rendered":"https:\/\/www.univ-guyane.fr\/?page_id=9813"},"modified":"2024-07-11T08:57:20","modified_gmt":"2024-07-11T11:57:20","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/www.univ-guyane.fr\/en\/scolarite\/foire-aux-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
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B <\/span>elcome to the University of Guyana's Frequently Asked Questions (FAQ) section! This section is dedicated to answering the most frequently asked questions about student enrolment, applications and registration. Whether you're a prospective student looking for information on study programmes, an international applicant wanting to know about specific enrolment procedures, or a current student looking for details of administrative procedures, our FAQ is here to guide you. You'll find clear, detailed answers on the various steps to follow, the documents required, important deadlines and advice on how to make your integration into the university easier. Feel free to explore the different categories to quickly find the information you need. Our aim is to make your experience at the University of Guyana as smooth and enjoyable as possible.<\/p>\n<\/div>\n\n\n\n

<\/i>I can't access the web service. My login details are not working.<\/a><\/h3>
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To access \"\u00a0<\/strong>registration<\/a>\u00a0\"<\/strong>You must have been through Parcoursup<\/a> (with a wish validated as \"YES\" for UG) or E-Candidatures (result \"Favourable\" and confirmation carried out).<\/p>\n

Prefix your number with Parcoursup<\/a> of\u00a0P+Current year<\/strong>\u00a0\"
\nExample: P23<\/strong>1234567 if the number is 1234567 and the year is 2023<\/p>\n

If your Parcoursup<\/a> has fewer than 7 digits, add 0s to obtain a 7-digit number.
\nExample: P2300<\/strong>12345 if the number is 12345.<\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>The data is incorrect. What should I do?<\/a><\/h3>
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The data recorded is inherited from your entry in Parcoursup<\/a> or E-candidat. If you notice any errors that you cannot correct online, contact the hotline.<\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>I was disconnected BEFORE the online payment stage.<\/a><\/h3>
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Our server may be experiencing a temporary problem. Please try again online at another time of day. If the problem persists, contact the Help Desk (Hotline)<\/em>.<\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>I was disconnected AFTER the online payment stage.<\/a><\/h3>
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MUST check your e-mail (including spam)<\/em>If you receive a payment receipt, this means that your payment has been processed. If in doubt, contact the Help Desk (Hotline)<\/em><\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>How much does my registration cost?<\/a><\/h3>
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The amount calculated in the application corresponds to the data you have declared. This amount must be paid online by credit card. You will be informed if the amount to be paid changes as a result of the check of your supporting documents.<\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>Can I pay online?<\/a><\/h3>
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Registration fees must be paid online by credit card. Make sure you have the necessary conditions for this payment from your bank.<\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>Payment in 3 instalments is only possible online.<\/a><\/h3>
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During registration<\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>How can I find the list of documents I need to provide?<\/a><\/h3>
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The list of documents you need to provide, depending on your individual situation, is available here or in the \"Documents\" section.\u00a0Useful documents - supporting evidence<\/a>\u00a0\"<\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>I don't yet have all the supporting documents I need. What do I need to do?<\/a><\/h3>
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In the absence of proof, your situation will be reviewed. If you declare that you are eligible for a grant but you do not have the notification of award issued by the CROUS, you will have to pay the full amount of the registration fees. You must submit a full application.<\/p>\n<\/div>\n\n\n\n<\/div><\/div><\/div>

<\/i>I've been awarded a grant, but the amount I've been asked to pay doesn't match my situation. What should I do?<\/a><\/h3>
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During your online registration: One of the fields on the \"Annual details\" page may not have been filled in correctly. For your scholarship to be taken into account, 2 fields must be completed:<\/p>\n